Payment Policy

These are the main policies regarding payment for service. Upon booking the service, you will receive the rest of the policies in complete detail alongside with every bit of information you will need. Thank you for taking the time to read this.

Please read upon booking any service.

 NEW INVOICE POLICY:

The following pertains to invoices for the full cost of service these are not considered payment plans:

1.   Review of Service Agreement: Clients are strongly advised to thoroughly read the service agreement before signing. I cannot be held responsible for any information that was not reviewed.
2. Invoice Payment Terms: All invoices must be paid in full within 24 hours of receipt. If an extension is needed, it must be requested promptly. Communication is essential; without it, extensions cannot be granted.
3. Service Booking Confirmation: A service is only considered booked once the invoice is paid in full and the service agreement has been signed.
4. Expired Invoice Reissue Fee: If an invoice expires, a fee will be charged to issue a new one.
5. Forfeiture of Locked-In Pricing: If an invoice is not paid within the specified timeframe, any previously "locked-in" pricing is forfeited, and the invoice option will no longer be available.
6. Expiration Reminders: Reminders regarding invoice expiration dates will not be sent. It is the client's responsibility to track and manage their project deadlines. As I manage multiple clients, I expect my clients to demonstrate the same level of commitment to their projects as I do.

Invoices Continued (Payment Plans)

Special Payment Option Policy:

Please note that this payment option will be offered to you only if applicable. It is not available upon request and is specifically for clients who are ineligible for the third-party payment options listed on my website.

Payment Plan Terms:

• Strict Adherence Required: All scheduled payments must be made on time. A detailed payment plan will be sent to you via email. If you fail to adhere to the agreed payment schedule, the arrangement will be canceled, and any payments made prior will be non-refundable.

• Reinstatement After Missed Payments: If a payment is missed and you wish to reinstate the payment plan, a new agreement, including signatures and a reinstatement fee, will be required. A new payment schedule will then be established.

Avoiding Interruption:

• To avoid any interruption in your project, please ensure payments are made on time. If you anticipate any difficulty in making a payment, contact me in advance to discuss potential solutions and avoid penalties.

Policy Details:

1. Payment Arrangement Agreement: We will discuss and finalize the payment arrangement, after which a promissory agreement will be sent to you for your signature.

2. Invoice Payment Terms: All invoices must be paid in full within 24 hours of receipt. Extensions are available upon request, provided there is timely communication. Without communication, extensions will not be granted.

3. Service Booking Confirmation: The project will not be considered booked, and work will not commence until all invoices, totaling the full service amount, are paid in full and the service agreement is signed. Consequently, the turnaround time will begin only once the project is fully paid for.

Special Terms:

• If you qualify for the special terms payment plan, the project will not be considered fully booked until it is paid in full. The turnaround time does not officially begin until full payment is received. However, if the work queue allows, preliminary work may commence, with watermarked previews provided to the client. Final digital materials will not be released until the project is fully paid.

• Expediting the Project: If you wish to expedite your project, you may contact me to adjust your payment agreement.

4. Missed Payment Consequences: Missing a payment under the plan will result in the cancellation of the agreement, and any fees paid prior will be non-refundable.

5. Project Commencement: Work on your project will not begin until all payments have been received. However, if you choose to use the third-party payment option, the process will begin upon receipt of the first payment.

Client Responsibility:

• Reminder Policy: I do not send reminders regarding payment expiration dates. It is the client’s responsibility to manage and monitor their payment schedule. Given the volume of clients, it is not feasible for me to individually follow up on each project. As your contractor, I demonstrate my commitment to your project, and I expect the same level of professionalism and commitment from you as the client.

• Priority for Fully Paid Projects: Please note that projects that are fully paid receive priority.

No Refund Policy:

• All Sales Are Final: Due to the nature of the work, once a project is purchased, all sales are final, and no refunds will be issued. Refunds for cancellations will not be provided due to sudden changes in circumstances. However, certain terms surrounding extenuating, uncontrollable circumstances may be negotiated on a case-by-case basis.

Thank you for reading!

-RXLEX